At Vilasdrycleaners, we are committed to delivering high-quality laundry services with care and professionalism. Your satisfaction is important to us, and we strive to resolve any concerns in a fair and timely manner.
We offer a free rewash service under the following conditions:
The garment is returned within 24 hours of delivery.
You notify us of an issue such as stains not removed, improper ironing, or damaged packaging.
The garment has not been worn after service.
Simply contact our customer support with your order ID and a photo of the issue, and we’ll schedule a pickup for rewash at no extra charge.
Refunds may be offered in the following situations:
Garment is lost in transit or during the cleaning process.
Irreparable damage is caused to the garment during service (subject to evaluation).
The customer cancels the service before pickup or before processing begins.
If a refund is approved, it will be credited to the original payment account within 7–8 business days.
❌ Refunds are not provided for:
Minor shrinkage or color fading of delicate fabrics (unless gross negligence is proven)
Items not claimed within 7 days of delivery
Delays caused by force majeure events (e.g., floods, strikes, etc.)
In the rare event of a lost or severely damaged item, we may offer:
Compensation up to 5 times the service charge for the item,
or
Store credit equivalent to the value of the garment (based on age and condition).
Customers must report the issue within 48 hours of delivery and provide the original invoice.
Please contact us via:
📧 Email: support@vilasdrycleaners.in
📞 Phone: +91-9116611645
With the following:
Your order ID
Date of service
Description and photos of the issue (if applicable)
Our team will respond within 24–48 hours to resolve the matter.
Thank you for trusting Vilasdrycleaners. We value your feedback and are always working to improve our service quality.