Effective Date: 17/06/2025
At Vilasdrycleaners, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services through our website, mobile app, or in-store.
We may collect the following types of personal information:
Personal Details: Name, phone number, email address, and address
Order Information: Type of garments, pickup/delivery preferences, order history
Payment Information: Card details, UPI IDs, or wallet transactions (processed through secure third-party gateways)
Device Information: IP address, device type, browser type, and app usage behavior
We use the information we collect to:
Process and manage laundry orders
Arrange pickups and deliveries
Send order confirmations, invoices, and notifications
Respond to customer service requests
Improve our services and customer experience
We do not sell or rent your personal information to third parties. However, we may share your data with:
Delivery Partners for service fulfillment
Payment Gateways for secure transactions
IT & Support Vendors to maintain system functionality
Law Enforcement when required by applicable law or legal process
We implement industry-standard security measures including:
Secure Socket Layer (SSL) encryption
Regular malware scanning
Access control and staff confidentiality agreements
Your payment details are processed securely by third-party providers and are not stored on our servers.
You can access, update, or delete your personal data anytime by contacting us.
You may opt out of promotional messages by clicking “Unsubscribe” or contacting support.
We comply with all applicable data protection laws (such as GDPR/India's IT Act, as applicable).
We retain your data for as long as your account is active or as needed to comply with legal obligations and for dispute resolution.
For any questions or concerns regarding this Privacy Policy or your data, please contact:
Vilasdrycleaners
📧 Email: support@vilasdrycleaners.in
📞 Phone: +91-9116611645